1. My transmission literally “exploded” one day. One of the planetary gears let loose inside the transmission and exploded and took a huge chunk out of the transmission case, hence, I had no alternative but to have a complete rebuild done. Did not want to waste time installing a “salvage yard” used transmission. Based upon the excellent reviews on Angie’s List, I called Michael at County Transmissions and explained my dilemma to him. He was very professional, courteous and most helpful. He put me on hold for just a few minutes and got right back to me with the cost and explained what he would need to do; which also included finding a new transmission case for the rebuild. I told him where the car was located and he made all the arrangements and within three hours he called me back and told me that the tow truck had just dropped off my car to his shop.
2. Five days later, they called me to come pick up my repaired car, which we did. Drove down the road about fifteen miles and the transmission slipped out of gear and would not engage. I immediately called Michael and explained the issue to him. Both he and Hampton were so apologetic that this happened and that they would fix the issue. They had me call a towing company and we had the car towed, at County Transmissions expense, back to their shop. Additionally, they made arrangements for us to pick up a rental car (also at their expense) for as long as it was needed.
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3. After further inspection, metal shavings (apparently from the previous damage circulating through the transmission cooler) were found in the valve body causing shifting problems. They flushed out the radiator (because my car has the transmission cooler integrated inside the radiator…) several times and put the transmission back together. Hampton called me and said that after all that work, he still was not happy with the results and wanted to do some more work on it to ensure that it was working to his satisfaction before he gave the car back to us.
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4. A couple of days later, Michael called me and said that the car was fixed and that we could pick it up. Hampton said that he wanted to be absolutely sure that the transmission worked great and decided that he wouldn’t mess with it any longer and rather than risk more metal shavings floating around, his decision was to just go ahead and install a brand new radiator. We picked up the car and it is driving great.
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5. County Transmissions is a “A” Number One Operation. Hampton, Michael and his techs are great people. They are professional, courteous, and super nice and friendly. I would, without hesitation, do business with them again and recommend them to anyone else. I have the utmost faith and confidence in them that if I have problems with this transmission in the future, all I have to do is to pick up the phone and they will make it right!